Refund policy

Octane Republic Die Cast And Hobbies has a 7-day refund and replacement policy in place to provide our clients with extra peace of mind.

To be eligible for a refund/replacement, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a refund or a replacement item you can contact us at octanerepublicdiecast@outlook.com. If your request is accepted, the damaged or defective item will need to sent back to us, our team will provide all the relevant details.

You can always contact us with any return/replacement enquiries at octanerepublicdiecast@outlook.com and our team will be in contact ASAP.

• Items will only be considered for a refund or replacement if said item is damaged. 
  
  
• Proof of purchase for and photographs of the damaged item will be required.

• Sealed items with factory defects can only be refunded/replaced if the manufacturer/supplier agrees - each manufacturer/supplier has different criteria for factory defective items which is beyond the control of Octane Republic Die Cast And Hobbies (PTY) LTD.
  
  
• Items/parcels which have been damaged, lost or stolen while in transit to you (the client) will NOT qualify for a refund or replacement. Once items and parcels leave our facility, they become the responsibility of the courier service selected.
  
  
• Gift cards do not qualify for a refund or replacement - once gift cards are processed, they can't be reversed.
  
  
• In the event of an item or parcel getting lost or stolen, shipping and courier fees will NOT be refunded. 
  
  At Octane Republic Die Cast And Hobbies, we pride ourselves on excellent and unmatched customer service - if you have any questions regarding refunds/replacements please contact us.